Rela Estonia (marketing name Rela Massaaž) General Terms of Service of



1. Parties


1.1. These General Terms of Service govern the provision of the Services and the contractual relationship between the Customer and/or the Recipient and the Service Provider.


2. Definitions


2.1. “Service(s)” shall mean the massage and treatment services provided by the Service Provider. The Services are listed at www.relamassaaz.ee.


2.2. “Service Provider” shall mean Rela Estonia.


2.3. “Customer” shall mean a legal or natural person ordering the Service.


2.4. “Recipient” shall mean a natural person who receives the Services. Recipient may be the Customer, or a third party for which the Customer has ordered the Service for.


2.7. “Appointment” shall mean the agreed time and place for provision of the Services by Service Provider to the Recipient.


3. Scope of these General Terms of Service


3.1. These General Terms of Service shall apply to Services and Appointments between the Service Provider and the Recipient.


3.2. The Customer or the Recipient shall book the Appointment either via the Service Provider’s online booking system, or by phone to the phone number provided in the Service Provider’s website, or personally at the Service Provider’s location. The booking of Appointment shall be binding on the parties upon delivery of service confirmation by the Service Provider to the Customer or the Recipient.


4. Provision of the Services


4.1. The Services shall be provided by massage therapists either employed or contracted by the Service Provider.


4.2 The Recipient shall have the right to be actively involved in and informed of the Service process, and the Recipient’s reasonable wishes shall be taken into account in provision of the Service.


4.3 The Service Provider may refuse to provide the Service to the Recipient, if the


4.3.1 The Recipient is late to the Appointment;


4.3.2 The Recipient is, based on the reasonable opinion of the massage therapist, I ntoxicated at the Appointment;


4.3.3. The Customer has unpaid debts to the Service Provider;


4.3.4. The Recipient refuses to fill in the pre-appointment health survey provided by the Service Provider or refuses to disclose other information necessary for the provision of the Service;


4.3.5 The Customer or Recipient wishes to receive a Service that is not, based on the massage therapist reasonable opinion, medically well-founded, or safe to the Recipient;


4.3.6 The Customer or the Recipient wishes to receive a Services other than those generally provided by the Service Provider or for which the massage therapist has no competence or license (if applicable);


4.3.7 The Customer or the Recipient has breached its contractual obligations;


4.3.8 The Recipient requires Service in a language that is not understood by the massage therapist;


4.3.9 Due to misconduct by the Customer or the Recipient at the Appointment or otherwise displays misbehavior towards the Service Procider or the massage therapist;


4.4 The Service Provider has the right to postpone the provision of the Service in the following cases:


4.4.1 The massage therapist considers it reasonable due to the Recipient’s health status;


4.4.2 Due to unforeseen impediment, such as but not limited to illness of the relevant Service Provider’s staff, or power outage;


4.4.3 Due to strike involving the Service Provider’s staff;


4.4.4 Due to other impediment beyond the reasonable control of the Service Provider, such as but not limited to regulation by the authorities, lockout, war, fire, rebellion, epidemic, pandemic, or other widespread infectious disease, natural catastrophe, suspension of public transport (force majeure).


4.5 The Service Provider has the right to unilaterally change the Services available and the price list at any time. The Services shall be subject to the prices valid at the time of booking of the Appointment.


4.6 The Service Provider shall process the Customer’s and Recipient’s personal data in accordance with the applicable legislation. Processing of personal data by the Service Provider and the terms thereof are further explained in the Service Provider’s Privacy Policy, available at the Service Provider’s website www.relamassaaz.ee.


4.7. The Customer and/or the Recipient shall:


4.7.1 Arrive at the Appointment on time (preferably 10 minutes in advance);


4.7.2 behave towards the Service Provider and the massage therapists in a polite, respectful, and professional manner.


4.7.3 For purposes of identification, upon request submit a valid identification document with a photo (ID-card, passport, driving license) at the Appointment;


4.7.4 Pay for the Service to the Service Provider according to the applicable prices in a timely manner and in payment methods approved by the Service Provider;


4.7.5 Provide such information to the massage therapist that is necessary in order to provide the Service in a safe and professional manner.


4.7.6 Have the right to cancel the Appointment not later than 12 hours prior to the beginning of the Appointment. The Customer or the Recipient should notify the Service Provider as soon as possible if the Recipient is unable to arrive at the Appointment at the time of Appointment. If the Customer or the Recipient has not notified the Service Provider of cancellation at least 12 hours prior to the Appointment, or does not notify at all, the Service Provider has the right to invoice the Appointment in full.


4.7.7 Submit all claims or reclamations in relation to the Service or payments within 14 days of the receipt of the invoice or the Appointment (if the Service is paid at the Appointment);


4.8. The Service Provider shall:


4.8.1 provide the Services in the agreed time and place, and in a professional manner, and in accordance with regulation, required standards and good practice applicable to the provision of massage services.


4.8.2 provide the Services in Estonian language, unless otherwise agreed or informed by the Service Provided.


4.8.3 notify the Customer or the Recipient of impediments affecting provision of the Service or the Appointment without undue delay.


4.8.4 unless otherwise provided by mandatory and applicable legislation or gross negligence by the Service Provider, not be liable for a possible negative consequences resulting from the Services, if the Recipient has been informed of possible risks and consequences, and the Recipient has nonetheless given its consent to the provision of the Service.



5. Payment


5.1 The Customer or Recipient shall pay for the Services in cash or with a bank card at Appointment or, if the parties have agreed on other ways if invoicing, in accordance with such separate agreement.


5.2 If the Recipient is late to the Appointment, the Service Provider may invoice the Appointment in full from the Customer or Recipient, even if the Appointment and the provided Service, due to the Recipient’s delay, is shorter than the originally booked Appointment.


6. Feedback and Complaints


6.1The Customer or the Recipient can provide feedback, suggestions or complaints to the Service Provider by contacting the Service Provider at [email address].


7. Other Terms


7.1. The Service Provider has the right to unilaterally amend these General Terms by publishing the changes on the Service Provider’s website. The General Terms valid at the time of booking an Appointment shall apply to the Service and the relevant Appointment.



7.2 These General Terms and the contractual relationship between the Service Provider and the Customer and Recipient shall be governed by the laws of Estonia, save for its choice of law provisions.


7.3 As a consumer, the Customer and Recipient has the right to contact the Estonian consumer protection authority in disputes related to these General Terms and the parties’ contractual relationship hereunder.


7.4 As a consumer, the Customer and Recipient has the right to submit disputes arising from this agreement to the Estonian Consumer Disputes Committee.


7.5 As a consumer, the Customer may also bring an action against the Service Provider for disputes arising from this agreement either in the district court of the domicile of the Service Provider or in the district court of the place in Estonia in whose jurisdiction the Customer's or Recipient’s place of residence is located. If the Customer or Recipient is not domiciled in Estonia, disputes will be handled in the district court of the domicile of the Service Provider.